Refund Policy

This refund policy sets out how Byrne IT Solutions operates should you have a problem with your hardware we have worked on or supplied for you.

• We do not accept hardware returns unless items are faulty. If a unit is found not to be faulty we reserve the right to charge a restocking fee of £20.
• Faulty items will be tested and replaced as new if faults are found within first 28 days. After this time manufacturers warranties will apply.
• We reserve the right to refuse to accept returns if we believe the hardware has been tampered with or damaged by the user this includes physical abuse. You must also supply ALL original packaging, documentation and drivers where appropriate.
• All software and Special order sales are final and cannot be returned for any reason.
• We offer a free demonstration of products fitted at customers sites.

If you claim components we have supplied are not functioning property and we test it and it works fine and some other hardware or software component in your system is causing the error you will be charged the hourly rate for the diagnosis and repair. You will be contacted if the repair exceeds £30.

We strongly recommend you backup your important data regularly and we do not accept any responsibility for any loss of data however caused. We will check you have backed up your data e.g. documents, photos & videos etc before any work is started.

If refunds are completed they will be refunded via the same payment method made including cash, cheque or debit/credit card as appropriate.

Last Update 18/08/2008